Kiyanna Bygrave

* Developing a positive attitude at all times especially with customers during any high sales in store and out store * Anticipating customer and store needs at all times by looking out for any customer cues * Constant open communication with any manager on or off duty * Assisting any customers with questions or concerns they may have regarding our services * Making sure that all orders are completed before taken out the store while maintaining a certain average driving time for all routes taken that work day * Contributing to all team jobs especially during events and holidays by keeping up team morale, performance, and overall communication * Always maintaining regular and consistent attendance. Never having any “no call, no show” days * Handling any prep that needs to be done in store when on an opening shift so that the store can run smoothly for the service day * Greeting all customers on each delivery with a smile. Read out all orders so that it can be verified with each customer therefore lowering any chance of a wrong charge * Make sure all side items to orders go out with each delivery * Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

* Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicate information to manager so that the team can respond as necessary to all shift changes. * Assist with training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Deliver second to none customer service to all customers by acting with a customer first attitude and connecting with the customer. Discovers and responds to customer needs. * Follow Bubble Tea operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintain a clean and organized workspace so that partners can locate resources and product as needed. * Maintain regular and consistent attendance and punctuality. * Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Act with integrity, honesty and knowledge that promote the culture, values and mission of Bubble Tea.