Damian Lucas
Southern New Hampshire University, Class of 2025
From Fayetteville, NC
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Congratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-3 (Jun - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 16 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-2 (Mar - Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
June, 17 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2025 D-1 (Jan - Mar) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
April, 01 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
December, 03 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2024 President's List. The summer terms run from May to Aug...
September, 25 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-4 (Jul - Aug) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
September, 10 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-3 (May-Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
July, 11 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Spring 2024 President's List. The spring terms run from January to...
May, 16 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 16 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 20 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW2 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
January, 05 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2023 President's List. The fall terms run from September to D...
January, 04 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW1 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
November, 08 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW6 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
September, 06 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2023 Dean's List. The summer terms run from May to August. ...
September, 05 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Winter 2023 President's List. The winter terms run from January to...
May, 16 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 09 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 07 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Damian Lucas on being named to the Honor Roll for the 22EW2 term. Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
January, 17 2023 - Verified by Southern New Hampshire UniversityDamian Lucas has been named to Southern New Hampshire University's Fall 2022 President's List. The fall terms run from September to December. Full-time undergraduate students who have earned a min...
January, 13 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Damian Lucas on being named to the Honor Roll for the 22EW1 term. Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
November, 01 2022 - Verified by Southern New Hampshire UniversityKnowledge and understanding of computer applications and Microsoft Office software and their capabilities adequate to understand customer concerns and properly respond to or appropriately refer inquiries. This requires the incumbent to maintain a working knowledge of business applications operation and desktop office software capabilities, current system updates and their interrelated functions as well as the ability to relate this knowledge to daily business applications operations and provide explanations to customers who may not possess the same level of understanding. Must also maintain knowledge of TACOM CIO G6 policies and procedures in order to assure a high level of customer satisfaction.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails and personnel requests for technical support.
Document, tracks and monitors the problem to ensure a timely resolution.
Provide support end users focusing on operations, hardware, software, and network connectivity.
Serves as an in-house customer advocate who utilizes knowledge of TACOM LCMC CIO G6 supported business applications and interrelationships to assist customers, track problems and develop resolutions. The information recorded by the incumbent is utilized by the organization to maintain awareness of current customer issues and assess effectiveness of problem resolution and customer satisfaction.
Guidelines consist of regulations, directives, policies, and agency/vendor publications. Judgment is used in selecting and interpreting appropriate guidelines for each work assignment. Incumbent must be able to determine whether available guidance is sufficient, if other subject matter experts must be consulted or if new methods and guidance should be developed to attain the most desirable results. If new guidance is needed, incumbent takes the lead in development and issuance integrating vendor information, team member input and customer needs.
Works closely with site Bio-Medical Device POC and IT/Device POC.
Provides IT technical support and report on the status of all projects, incidents, requests, and issues.
Coordinates with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
Provides an interface between Government application support teams, other Government managed partners, and third party providers.
Support sIncident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
Troubleshoots, prioritizes, researches, and documents user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher tier team in conjunction with escalation guidelines.
Provides end user support for hardware, software, and associated peripherals supporting the MTF.
Tracks, stages, configures, and installs end user hardware, software, and associated peripherals (including GFP) to support implementation.
Tracks equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
Configures and deploy end user hardware and software in accordance with the Government provided SOPs.
Removes legacy equipment; staging assets in the warehouse; decommissioning equipment; properly labeling equipment.
Coordinates with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for.
Provides daily summary report to PM.
Cerner experience or familiarity with Cerner systems is a plus.
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