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Latoya Dailey

Alumni of Georgia State University
Ambitious results-driven professional with 10+ years expertise in administrative oversight of all office activities to achieve maximum productivity. Instrumental in streamlining and improving processes, increasing efficiency, and implementing technology solutions. Strong interpersonal, administrative, leadership, time management, multi-tasking, problem solving, organizational, communication (both verbal and written), planning, critical thinking, computer and negotiation skills.
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Latoya Dailey Named to the Dean's List for Fall 2016

Latoya Dailey, of Atlanta, was named to the Dean's List for Fall 2016 at Georgia State University. To be eligible for the Dean's List, degree-seeking students with a minimum Georgia State cumulativ...

February, 10 2017 - Verified by Georgia State University
Latoya Dailey Earns Associate's Degree From Georgia State University

Latoya Dailey, of Atlanta, graduated with an associate's degree in Business Administration from Georgia State University in December 2016. More than 300 students earned associate's degrees during ...

February, 10 2017 - Verified by Georgia State University
Latoya Dailey Inducted Into International Business Honors Society

Latoya Dailey of Millington, was recently inducted into Alpha Beta Gamma, the international business honors society, during a special ceremony at Georgia State University's Perimeter College. ABG w...

November, 10 2016 - Verified by Georgia State University
Reservation Specialist at Hilton Worldwide
Deliver top-notch customer service, redirect calls, ensure customer confidentiality and schedule reservations.  Increased inbound call conversion from 34% to 60% generating 26% increase in revenue  Generated over $200,000 in sales within the 1st week of work
January 2016 - Present
Account Manager at Intouch Relocations, Dubai
Simultaneously managed the relocation process for 65 VIP employees (i.e. CEOs, VPs and Presidents) in both Dubai and Abu Dhabi, streamlined processes, maximized productivity and organized/consolidated all relocation documents.  Supervised a team of destinations specialists  Saved clients $5,000+ per year in rental income through diplomatic negotiations with landlords and realtors
April 2014 - September 2015
Human Resources, Office Manager, Marketing Coordinator, Administrative Assistant at Illuminations, Dubai
▣ Human Resources Assistant, 2014 Recruited, hired, trained and supervised employees, and coordinated travel arrangements (i.e. flights, hotels).  Streamlined office operations (i.e. operations, record keeping, budgets) and improved staff performance. ▣ Office Manager, 2013 - 2014 Oversaw administrative systems and procedures to ensure timely operations and great customer service through communication to staff of goals and expectations.  Ensure office is secure and presentable at all times as assigned key holder.  Responsible for building and maintaining a successful brand ▣ Marketing Coordinator, 2013 - 2014 Managed social media (i.e. blogs, Twitter, Facebook) postings and activity; conducted public relations tasks (i.e. created media campaigns, built relationships with industry journalists); designed promotional videos and advertisements; developed weekly newsletter content; and planned events and meetings. ▣ Administrative Assistant, 2012 - 2013 Conducted receptionist duties (i.e. managed appointments/calendars, organized event registration, answered phones, distributed mail, managed inventory, troubleshot office equipment), designed flyers, analyzed data, organized information in spreadsheets, and assisted the accounting department (i.e. reconciling, auditing).  Increased revenue and customer loyalty by strengthening customer relations and delivering exceptional customer service.
November 2012 - April 2014
Senior Administrative Assistant at MPAC Sports, Dubai
Facilitate a broad range of administrative support to the CEO and two departments including calendar management, planning and coordinating corporate meetings; Oversaw inventory of office supplies. managed an annual supply budget of over $50K ◘ Strengthened customer relations through positive and caring attitude; initiated timely response to emails, voice-mails and written correspondence ◘ "Go to person" for staff members and outside vendors, troubleshooting complex administrative and training issues promptly.
April 2012 - November 2012
Legal Project Coordinator, Quality Control Team Lead, Quality Control Binder at Esquire Deposition Solutions
◘ Legal Project Coordinator, 2011-2012 Oversaw all projects, and conducted final quality checks to ensure accurateness. ◘ Quality Control Team Lead, 2010-2011 Managed/trained staff and set performance expectations.  Appointed Regional Spokesperson for staff meetings, group tours and the production of confidential and time sensitive transcripts.  Increased production, multiplied sales and streamlined processes. ◘ Quality Control Binder, 2009-2010 Inspected confidential hearing and deposition transcripts/supporting materials, and collaborated with multiple departments to ensure product accuracy.  Surpassed daily error-free order quota by 30% meeting 99% of project deadlines.  Promoted to Quality Control Team Lead to set and implement production increase
March 2009 - April 2012

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