
Lucas Mancini
University of Maryland Global Campus, Class of 2025
From Palmer, MA

Lucas Mancini of Palmer was named to the Dean's List for the spring 2025 term at University of Maryland Global Campus. To be eligible for the honor, a student must complete at least six credits dur...
June, 24 2025 - Verified by University of Maryland Global CampusIn this role, I configure and maintain MDF and IDF networking systems to support secure, high-demand environments. I led the migration of legacy Layer 2 to FFN designs across MDF/IDF, ensuring secure connectivity, routing, and zero downtime. I manage network backbone devices, validate uplinks, and confirm post-migration functionality. I perform root cause analysis on hardware, software, and network issues, implementing corrective actions to maintain secure, reliable operations. My work includes delivering advanced troubleshooting across hardware, software, and network platforms. I also lead knowledge-sharing initiatives through coaching, mentoring, and authoring technical documentation in ServiceNow and XWiki, which has reduced resolution time by 30%. Additionally, I support security assessments, hardening, and network audits.
As an IT Support Specialist, I provided IT support across networking, account maintenance, and complex technical issues. I maintained system reliability and performance through advanced troubleshooting, built trusted relationships with internal teams by delivering consistent support, and prioritized and escalated critical issues to ensure operational continuity.
Managed IT inventory and provisioning to ensure business continuity and end-user readiness. Deployed hardware/software for hires and projects. Resolved hardware/software issues to minimize downtime. Coordinated vendor repairs and RMAs. Streamlined workflows to improve deployment efficiency and operational support.