Luisa Elbiali

As a Teacher Assistant in a Before and After School Care program, I create a safe, supportive, and engaging environment for children to thrive. My role includes organizing fun and educational activities, leading creative crafts, assisting with homework, and serving nutritious snacks.
I am passionate about fostering a positive atmosphere where kids can learn, grow, and enjoy their time before and after school. With patience, energy, and strong communication skills, I ensure each child feels valued, cared for, and excited to participate in our daily programs.

As the Head of Customer Success, I was dedicated to ensuring a seamless and positive experience for our customers while maximizing the value they gained from our product. I led and mentored a skilled team, equipping them with the knowledge and tools needed to deliver exceptional customer support. My responsibilities included addressing technical inquiries via phone and Zoom, conducting product demonstrations for prospective clients, and collaborating closely with the IT department to resolve issues, enhance product functionality, and execute projects aimed at improving customer satisfaction. Through a customer-focused approach and effective cross-departmental collaboration, I built strong relationships and drove success for both our clients and the organization.