Marisa Pinkham

My supervisor is Udema Millsaps, the coordinator of continuing education and research within the mental health field. I help Udema with administrative tasks as well as continuing education lectures for credits. When I am not helping Udema, I am observing in the inpatient unit, psychological consults in the ED or for inpatient patients throughout the hospital, the adult partial program, the ACT program, the drug and alcohol center, and art therapy in the inpatient unit.

I greet patients, answer phones, schedule patients, verify insurance benefits and eligibility, assist in accounting management, bill insurance companies and patients, enter payments into accounting system, do daily reconciliation every night, set up patients with heat/ice, and assist with the cleaning and laundry duties. Skills I have gained from working here are as follows: -Excellent communication skills -Customer service-oriented -Professional phone ettiquette -Works well under pressure -MS Windows and Office proficient -TheraOffice Scheduling and TheraOffice Accounting proficient -HIPPA compliance -Patient Scheduling -Account reconciliation -Cash flow management -Credit card processing -Medical billing -Worker's compensation knowledge -Insurance eligibility -CMS-1500 billing forms