Matthew Bolton
Majored in Professional Studies, Training And Development
University of Memphis, Class of 2014
From Collierville, TN
University of Memphis, Class of 2014
From Collierville, TN
I am manager of training and development at SentryNet. I am experienced at conducting needs analysis to identify training and non-training opportunities. I have extensive experience working with Articulate Storyline and Articulate Studio and have designed both classroom-based and computer-based instruction. As manager of training and development, I have actively participated in the hiring process and I have increased new hire operator retention by more than fifty percent.
Follow Matthew
Matthew Burke Bolton of Collierville Earns Degree from University of Memphis
Matthew Burke Bolton of Collierville, TN, earned a Master of Professional Studies degree in Professional Studies from the University of Memphis during Dec. 14 commencement ceremonies. The Universi...
January, 21 2015 - University of Memphis
Pinnacle Honor Society
Spring 2014 - Fall 2015
-
University of Memphis
Added by Matthew
Training and Development Manager at Sentrynet
My duties include conducting needs assessment, both formal and informal, to determine areas where training is needed. I also design and deliver instruction for new hires that is both classroom-based and computer-based and that incorporates core principles of adult learning theory. I am proficient in designing and delivering recurrent training, hiring and managing staff, coaching and mentoring, meeting and workshop facilitation. I work to ensure the customer service that is provided by our agents meets company goals and expectations by conducting quality assurance call monitoring. I provide coaching and recurrent training when needs are identified.
December 2012 - Present
Teacher at Shelby County Schools
Eighth-grade American history teacher; faculty student council sponsor
August 2010 - July 2011
Teacher at Memphis City Schools
Classroom teacher
January 2005 - July 2010
