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Matthew Bolton

Majored in Professional Studies, Training And Development
University of Memphis, Class of 2014
From Collierville, TN
I am manager of training and development at SentryNet. I am experienced at conducting needs analysis to identify training and non-training opportunities. I have extensive experience working with Articulate Storyline and Articulate Studio and have designed both classroom-based and computer-based instruction. As manager of training and development, I have actively participated in the hiring process and I have increased new hire operator retention by more than fifty percent.
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Matthew Burke Bolton of Collierville Earns Degree from University of Memphis

Matthew Burke Bolton of Collierville, TN, earned a Master of Professional Studies degree in Professional Studies from the University of Memphis during Dec. 14 commencement ceremonies. The Universi...

January, 21 2015 - University of Memphis
Pinnacle Honor Society
Spring 2014 - Fall 2015 - University of Memphis
Added by Matthew
Training and Development Manager at Sentrynet
My duties include conducting needs assessment, both formal and informal, to determine areas where training is needed. I also design and deliver instruction for new hires that is both classroom-based and computer-based and that incorporates core principles of adult learning theory. I am proficient in designing and delivering recurrent training, hiring and managing staff, coaching and mentoring, meeting and workshop facilitation. I work to ensure the customer service that is provided by our agents meets company goals and expectations by conducting quality assurance call monitoring. I provide coaching and recurrent training when needs are identified.
December 2012 - Present
Teacher at Shelby County Schools
Eighth-grade American history teacher; faculty student council sponsor
August 2010 - July 2011
Teacher at Memphis City Schools
Classroom teacher
January 2005 - July 2010

Graduation

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