Accountable for all non-reactive service Freestyle activities for Firehouse Subs and National On-Site Retail (NOSR) customers, serving as a one-point contact to monitor scheduling, resolve issues and provide a unique customer care experience
Provides operational support for field teams to increase efficiency and improve performance through feedback, resource allocation, reporting, and task management.
Collaboration with both internal and external partners such as finance, call centers, corporate leadership and service agent contacts.
Account Coordinator Mentorship Program Lead: 4+ years of mentorship and onboarding of new hires, assisting management by leading training sessions, gathering volunteers, coordinating and hosting sit-withs, and speaking at orientations.
Participating in ongoing modernization efforts by testing, identifying defects and providing feedback on key enhancements of business systems.
o Notable projects:
User Acceptance Testing (UAT)
o Canada Thirsty (2018)
o FET 6.0 and 7.0 (2019)
Aged Order Project (2018)
FET PIA Business Process Mapping (2019)
FET PIA Record Cleanup (2019)
JDE Hung Order Reporting (2014-2017)
5+ years experience supporting regional and national foodservice 50+ chains and concessionaires including:
- Restaurants: Firehouse Subs, Jimmy Johns, The Cheesecake Factory, Mellow Mushroom, Golden Corral, The Varsity, Shanes Rib Shack, Mandarin Express
- Airports: HMSHost, Areas USA, Hojeij Branded Foods
- Stadiums: Delaware North, OTG Management
- Healthcare: Vizient, Hospital Purchasing Services, Trilogy Healthcare, Care Purchasing Services, Areas USA, Premiere Purchasing, Southern Foodservice, Intalere