Nichole Quayle

Wells Fargo, West Des Moines, IA
Adhered to Agile philosophy, Scrum framework, and Kanban methodology
Obtained Enterprise Process Engineering, Process Excellence Advanced Certification
Participated in Scrum Team initiatives and drove end results
Collaborated with GPD partners to ensure understanding of new/updated processes and procedures and reviewed/responded to questions
Ensured processes adhere to corporate policy and ensured project management methodology was followed and current
Identified stakeholders and impacts for proposed changes
Wrote, edited, updated/changed, and published procedures and system of record procedures in Confluence
Implemented initial Content Principles initiative relating to EPD Knowledge Management strategy
Engaged ECM representatives to ensure process documentation is current; utilize improvement disciplines such as LEAN/Six Sigma to understand/create process flows and root cause analysis
Drove annual certification of documented processes with key internal stakeholders
Participated in continuous improvement meetings to create alignment between documented procedures, job aids, process flows
Reviewed process-related change suggestions. Completed root cause analysis and proposed solutions with other consultants within EPMO/ECM Methodology and Process organization
Identified and evaluated trends, isolate root cause, and provide swift/thorough resolution and present trends to mid to senior level leaders
Developed recommendations for proposed changes; consulted higher level team members to produce sustainable solutions
Partnered with ECM teams to identify root cause and recommend solutions to continuously improve the method in which we deliver service to our partners

Wells Fargo, West Des Moines, IA
Adhered to Procedure Governance procedural and quality assurance requirements
Wrote, edited, updated/changed, and published procedures/documents via OpenText
Collaborated with Business Support Consultants on content of new and updated procedures
Ensured initiatives align with the Written Communication Policy
Coordinated, lead, and facilitated meetings with peers, colleagues, and upper management including virtually leading
Liaised between business unit and Procedure Governance and SORM publishing
Requested procedure source documents, review and edit prior to approval and publication
Completed and submitted Procedure Request Form (PRF) and Jira requests
Coordinated new and ongoing projects
Worked with ORC/ORM to ensure adherence to CIT/SHRP deadlines
Coordinated annual procedure certification review (request source documents and email to procedure owners and follow up on any needed updates to adhere to tight timeline based on SORM required deadlines)
Initiated and reviewed change controls and research to determine impact to Servicing Communications and Delivery department; along with initiating, submitting, and reviewing and attend change control calls
Trained and coached new hires to the team
Served as procedure writer SME

Wells Fargo, West Des Moines, IA
Managed and resolved property issues with severe title defects, tax issues, HOA issues, and/or litigation to prepare property for marketing
Determined best course of action to take by weighing the cost and time to resolve issues
Communicated with Legal Counsel both internally and externally on litigation cases to determine strategy
Reviewed legal documents to determine legal strategy such as: settlements, boundary line adjustments, quiet title actions, etc.
Researched legal documents to determine possible fraud
Served as point of contact for escalated issues
Worked with local municipalities to resolve code violations
Resolved Easement and Encroachment issues
Mentored and provided direction to team members on more difficult and/or unique investor/property situations
Managed individual portfolio based on department and client guidelines and timeframes and adhered to client, investor, or jurisdictional guidelines
Analyzed repair bids to determine the cost benefits and arrange property preservation to enhance the marketability of properties and implement such strategies upon approval from management, client, and/or investor
Collaborated with Asset Recovery managers regarding repair strategy for severely distressed REO properties
Coordinated surveys and inspections by jurisdictional and governmental entities
Established and enacted plans to maintain property, prepare property for transition and determine extraneous costs such as holding cost, repair, and cost of property preservation
Identified trends within client portfolio and make necessary recommendations to clients
Managed alternative disposition methods of REO properties that are typically received via foreclosure sale or acquisition of Non-Performing Assets portfolio
Reviewed company/client owned properties, establishing a plan to maintain, prepare for sale, and sell at the highest possible price while minimizing hold time, holding cost, and loss severity
Worked with Quality Assurance (QA) on non-standardized documentation execution and assisted QA set guidelines for Premier Asset Services (PAS)
Reviewed and responded to QA findings
Identified alternative marketing strategies based on title defects