Nnamdi Okangba

Managed daily store operations. Implemented new loss prevention methods which resulted in a 6% reduction in shrinkage rate.  Provided direction, motivation and purpose to employees which led to completion of tasks in a timely manner.  Ensured adequate customer service by training and providing necessary information to employees. Resulted to an increased checkout accuracy from 60% to 95%.  Identified and resolved customer and employee issues in timely manner.  Partnered with Manager to interview more than 17 applicants; made recommendations for hire that resulted in successful hiring and staffing of seven new employees.  Completed opening and closing cash procedures and created determined bank deposit at end of shifts.