Paul Nouri

 Responsible for a business that produced $1.2 million annually in sales with a 60-70% margin.  Changed and guided a culture of low sales and low performance to an aggressive top performing precinct in sales of Geek Squad Tech Support.  Increased precincts revenue from 43% to 129%, with a 33% Year over Year baseline change and the first growth comp in 14 months.  Corrected individual agent behaviors by performing weekly and monthly one on ones while setting individual goals and expectations.  Responsible for coaching and developing team to sell better and sell more by teaching what products we offer and what we can do.  Store key holder and responsible for opening and closing the store, as well as pulling drawers and counting the safe.  Accountable for precincts client satisfaction, revenue, individual department Geek Squad services, and employee utilization and productivity.  Developed and coached sales floor leaders and sales associates in individual departments on how’s and do’s on selling the wide variety of Geek Squad services and membership plans and their benefits to our clients.  Developed and coached precinct agents on selling Geek Squad services by teaching how’s and do’s.  Nearly doubled our NPS (Net Promoter Score) which rates our client’s satisfaction through emailed surveys from 47% to an average of 81% over the last four months.

 Provided in-store computer repair services to small businesses and private clients.  Diagnosed and repaired software and hardware issues for client computers.  Delivered world class client experience to ensure all clients were treated professionally and respectfully.  Consulted with clients regarding their technological needs as well as technical problems.  Led in-store training regarding newly released technology.

 Worked with customers to understand what product and/ or technology solutions would suit them best.  Used product knowledge, offer a suitable product that meets the customer's criteria.  Assured the highest level of customer service.  Met and exceeded daily and weekly store sales goals and budgets.  Restocked inventory neatly and presentably.