Rakibul Islam

Majoring in Business Administration
Georgia State University
From Lawrenceville, GA

Customer-focused professional with experience in healthcare, business development, and client engagement. Skilled in managing high-volume interactions, verifying critical information with accuracy, and delivering seamless service experiences. Background in marketing, sales, and customer service supports strong relationship-building, process improvement, and measurable business results.

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Education

Georgia State University

Work Experience

Patient Access at Emory Healthcare

Served as first point of contact in the Patient Access Center, handling 100+ patient and provider interactions daily to schedule appointments and coordinate care.
Verified patient demographics and insurance coverage accurately to assure smooth operations and minimize scheduling or billing errors.
Delivered clear communication and support to patients, families, and referring providers, resulting in improved patient satisfaction scores and stronger provider relationships.
Accurately processed and escalated prescription refill requests and medical concerns, ensuring 100% compliance with communication protocols.
Partnered with clinical and non-clinical staff to streamline care coordination, reducing scheduling delays and enhancing overall patient experience.
Mentored new team members by sharing best practices, contributing to faster onboarding and stronger team performance

July 2024 - Present