Raquel Hanks

Custom designed and published company website, built and implemented mobile site accessibility and functioning; designed and formatted new brochures; monitor referral, traffic, and digital media analysis reporting.

Collect and disseminate accurate and relevant information to both plan carriers and their insured; Communicate with insurance companies, patients, staff, and practice administration; Liaison between patients and their insurance carrier; Resolve issues between insured patients and their carrier; Coordinate treatment planning to maximize annual benefit allocations; Maintain current knowledge of regulations and laws related to the insurance industry – attend continuing education classes, workshops/seminars, as well as industry research; Maintain active listing of CDT procedure coding, fee schedules, and coverage books; Prepare and submit claims to insurance companies; Process and distribute insurance payments; Prepare and file appeals at the behest of patients; Manage accounts receivable – prepare and send invoices to patients after balance on account is reviewed for insurance payments pending and accuracy; Review and submit Care Credit applications; Prepare financial arrangements for patients in economic hardship; Aided in preparation and implementation of formal financial policy for the practice. Responsible for training new administrative staff; Authored and implemented front office training manual and reference guide