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Raquel Hanks

Student at Holyoke Community College majoring in Business Admin Mass Transfer (AS)
Insurance and Billing Coordinator
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Holyoke Community College
Hopkins Academy

Raquel Hanks accepted into Phi Theta Kappa

Raquel Hanks, of Belchertown, has been accepted into the international honor society Phi Theta Kappa and will be recognized by Holyoke Community College Oct. 20 at Convocation in the Leslie Phillip...

October, 20 2016 - Verified by Holyoke Community College
Raquel Hanks named to Dean's List

Holyoke Community College is pleased to announce that Raquel Hanks, of Belchertown, has been named to the Dean's List for the Spring 2016 semester. Each term, HCC recognizes superior scholarship t...

June, 03 2016 - Verified by Holyoke Community College
Raquel Hanks named to Dean's List

Holyoke Community College is pleased to announce that Raquel Hanks, of Belchertown, has been named to the Dean's List for the Fall 2014 semester. Each term, HCC recognizes superior scholarship thr...

January, 13 2015 - Verified by Holyoke Community College
Raquel Hanks makes Dean's List

Each semester, Holyoke Community College recognizes superior scholarship through the Dean's List. A student is placed on the Dean's List if his or her G.P.A. is 3.2 or higher. HCC is proud to anno...

October, 29 2013 - Verified by Holyoke Community College
Chief of Marketing at Amherst Dental Group
Custom designed and published company website, built and implemented mobile site accessibility and functioning; designed and formatted new brochures; monitor referral, traffic, and digital media analysis reporting.
October 2011 - Present
Insurance and Billing Coordinator at Amherst Dental Group
Collect and disseminate accurate and relevant information to both plan carriers and their insured; Communicate with insurance companies, patients, staff, and practice administration; Liaison between patients and their insurance carrier; Resolve issues between insured patients and their carrier; Coordinate treatment planning to maximize annual benefit allocations; Maintain current knowledge of regulations and laws related to the insurance industry – attend continuing education classes, workshops/seminars, as well as industry research; Maintain active listing of CDT procedure coding, fee schedules, and coverage books; Prepare and submit claims to insurance companies; Process and distribute insurance payments; Prepare and file appeals at the behest of patients; Manage accounts receivable – prepare and send invoices to patients after balance on account is reviewed for insurance payments pending and accuracy; Review and submit Care Credit applications; Prepare financial arrangements for patients in economic hardship; Aided in preparation and implementation of formal financial policy for the practice. Responsible for training new administrative staff; Authored and implemented front office training manual and reference guide
July 2010 - Present

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