Mackenzie Robbins

Maintained a warm and welcoming environment in which to serve guests both in person and via telephone. Assisted customers with decisions by answering questions and providing relevant information or creative solutions based on current and complete knowledge of products, prices, and promotions. Operated the retail point-of-sale system with accuracy when entering orders and processing payments. Ensured the duties associated with opening and closing the store were completed efficiently and effectively. Mentored and trained new employees in all aspects of being a Guest Services Representative. Ensured the store was organized, clean, and merchandised throughout the day. Accepted additional clerical and crafting duties in order to add to my proficiencies. Helped with the corporate-based initiative of collecting e-mail address information from guests