-Assisted in developing collaborative procedures from 3 departments to manage their input of data from merged companies into JD Edwards system to ensure efficient billing

-Extensive usage of Microsoft SharePoint to create team private sites and wikis to facilitate effective teamwork

-Designed and delivered training for 70+ employees on Microsoft OneDrive to standardize intercompany collaborative processes

-Managed and organized JD Edwards databases containing the documentation for all of Crown Castle's cellular towers across the country
-Created 35 videos and other documents to train new Property Management employees on proper procedures for reporting data and working with the database.
-Collaborated with the IT department to facilitate the transition of an existing document library to a new, cloud-based site.

-Perform macroeconomic analysis of U.S. and foreign government data releases from companys perspective in weekly written summaries delivered to the CEO and CFO
-Research current economic and political climate of Brazil to inform,update,and assist team of 3 with preparations for monthly meetings with CEO, CFO, Corporate Treasurer, and Supply Chain Management

-Shift Captain oversee 5 tour guides and pair them with families to customize the tour experience
-Lead families of prospective students on campus tours and address their questions and concerns
-Served on the planning committee for an accepted students day with a record-breaking attendance of 498 students and their families

-My responsibilities include creating a positive and enjoyable atmosphere for members as well as fellow employees. I also have trained seven new workers in the past four months.
-On my shifts, our team experiences a 25% increase in tips received because of my interactions with the members.
-Skills: communication, organization, leadership, conflict resolution, human relations, customer service