Sunny Gaitani

Provide administrative support to the Economic Development team, ensuring smooth daily operations.

Coordinate events, meetings, and training sessions, including scheduling and logistical arrangements.

Maintain and organize departmental records, files, and databases for easy access and retrieval.

Prepare and edit reports, presentations, and other documentation as required by the team.

Act as a liaison between the department and external partners, facilitating effective communication.

Manage incoming and outgoing communications, including emails, calls, and correspondence.

Assist with budget tracking and financial reporting for economic development projects.

Support the planning and execution of workforce development initiatives and regional economic growth programs.

Developed and implemented office policies and procedures to enhance workflow efficiency.

Ensured customer service standards were consistently met by staff.

Trained and supported office staff to improve skills and performance.

Monitored inventory and managed supply orders as needed.

Managed client scheduling and handled procedure bookings.

Provided accurate and timely information in response to client inquiries.

Managed billing processes, including collecting deposits and payments.

Assisted customers with product and service inquiries, ensuring accuracy and timeliness.

Documented customer interactions and managed complaints in the CRM system.

Handled billing processes and provided necessary information to customers.

Mastered customer service call scripts within specified timeframes.

Assisted customers with inquiries and managed unresolved grievances by escalating them