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Shane Sevier

Alumni of Columbia State Community College
I am pursuing an entry level position where I can grow upon my 3 years support experience. I possess exceptional interpersonal & conflict management skills. I am a self-starter and excel at handling multiple tasks simultaneously. There is no problem to big or small for me to solve.
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Columbia State Announces Shane Sevier As Spring 2019 Graduate

Columbia State Community College is pleased to announce Shane Sevier of Spring Hill as a spring 2019 Cum Laude graduate with a(n) Associate of Applied Science degree in Computer Information Techno...

May, 22 2019 - Verified by Columbia State Community College
Columbia State Names Shane Sevier To Spring 2019 Dean's List

Columbia State Community College is pleased to announce Shane Sevier of Spring Hill as one of 553 students named to the dean's list for earning academic honors during the spring semester. "We are ...

May, 16 2019 - Verified by Columbia State Community College
Columbia State Students Complete 10-Week Capstone Course Through Program Partnership With Tractor Supply Company

Columbia State computer science students Shane Sevier and Ethan Pierret recently completed a 10-week capstone course in emerging technologies that started in early October and recently gave a prese...

January, 28 2019 - Verified by Columbia State Community College
Tractor Supply supports Columbia State student in an emerging technology course

...information systems; Ethan Pierret, Columbia State student; Shane Sevier, Columbia State student; Adam Gaines, Tractor Supply Company...

January, 23 2019 - Verified by Columbia State Community College
Tractor Supply supports Columbia State students in an emerging technology course

...information systems; Ethan Pierret, Columbia State student; Shane Sevier, Columbia State student; Adam Gaines, Tractor Supply Company...

January, 23 2019 - Verified by Columbia State Community College
Columbia State Names Shane Sevier to Fall 2018 President's List

Columbia State Community College is pleased to announce Shane Sevier of Spring Hill as one of the 106 students named to the president's list for earning academic honors during the fall semester. "...

January, 18 2019 - Verified by Columbia State Community College
Columbia State Announces Shane Sevier to Spring 2018 Dean's Lists

Columbia State Community College announces Shane Sevier of Spring Hill as one of 525 students named to the Dean's List for earning academic honors this spring. "As a tradition in higher education,...

May, 18 2018 - Verified by Columbia State Community College
Technical Writer at Tractor Supply Company

. Managed two interns research in emerging technology
. Kept correspondence with Enterprise Architects
. Drafted and completed documents for Enterprise Architects

January 2019 - March 2019
Technical Support T2 at IBEX | Global

. Received consults from my own and different departments for
assistance in performing Troubleshooting over the phone and any other
customer needs to ensure that theyre confident using their devices
Carefully listened to and understand customer issues
Probed and isolate issue causes
Utilized available resources to identify appropriate solutions for customers
Explained product features and benefits, answering questions and setting proper expectations for customer inquiries
Ensured customer satisfaction through effective call resolution
Identified and escalate emerging product or customer dissatisfaction issues

February 2015 - June 2018
Resume

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