Sonia Rieger

Responsibilities
Build & maintain LiveChat agent schedule for chat coverage
Improve 20 agents responses & resolution time
Generate monthly reports of chat statistics & engagement
Resolve up to 1,000 inquires per month
Create ticket handling procedures & reduce response time
Construct canned responses for quick & efficient chat operation
Design handbooks & directories for agent quick reference

Voiceover Projects
o RACC Virtual Tour https://youtu.be/afXsHOyGylI
o Enroll at RACC today! https://youtu.be/9zIW1ixwh1o
o Health Professions TV Spot https://youtu.be/6MLAoOEBm8w

Provide departmental support for position vacancies
Monitor & calculate client attendance for KEYS program and submit to CAO through CWDS system.
Design & pilot Canvas LMS course for KEYS clients to submit documents
Complete new hire, student worker, & VWE paperwork for payroll & HR
Perform as receptionist for advising center. Schedule appointments, help students self-register, & maintain intake survey data
Serve the Presidents office by typing & proofreading documents, maintaining room scheduling, & greeting guests
Communicated with 800 employers for job postings & events
Organize annual Career Fair with 51 employers & 250 attendees
Assist with supervision of work-study students

Create class sections, update data, ensure accuracy of files, & monitor division budget in Ellucian Colleague
Provide support for advising, graduation, & other audits
Track, prepare, & submit faculty payroll
Prepared & uploaded course materials in Canvas LMS for 4 courses
Track corequisite & assignment grades to predict NCLEX success
Drafted data for annual State Board of Nursing & ACEN reporting Coordinated clinicals & paperwork with 13 facilities for 90 students
Order textbooks through Faculty Enlight