Senior - Advanced Technical Support at AT&T Global Services
I provide Tier 2 and Tier 3 support for video conferencing services for AT&T and AT&T customers. This includes Telepresence, Tandberg, and Polycom products, along with their associated infrastructure. This includes the Cisco CUCM, TMS, and CTX, as well as the Polycom DMA, CMA, and RMX.
January 2013 - Present