Tameka Lindo
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Tameka Lindo, of Tallahassee, was among the 1,300 students named to the Spring 2020 Dean's List at Tallahassee Community College.
May, 19 2020 - Tallahassee Community CollegeTameka Lindo, of TALLAHASSEE, graduated with a degree from Tallahassee Community College during the May 2, 2020 commencement exercises. Lindo was among more than 3,000 students who received degree...
April, 29 2020 - Tallahassee Community CollegeTameka Lindo, of Tallahassee, was named to the Fall 2019 President's List at Tallahassee Community College. Lindo was among more than 1,800 students named to the President's List. To qualify, stude...
January, 09 2020 - Tallahassee Community CollegeTameka Lindo, of Tallahasssee, was among 30 TCC students recently inducted in the Phi Theta Kappa Honor Society.
December, 06 2019 - Tallahassee Community CollegeThrough TCC's EagleShadow program, students have the opportunity to spend one day observing full-time professionals on-the-job, experience a typical workday and get a sneak peek into their future i...
November, 01 2019 - Tallahassee Community CollegeTameka Lindo of Tallahassee was named to the Tallahassee Community College Fall 2018 Dean's List. Lindo was amon...
February, 14 2019 - Tallahassee Community CollegeThe Tallahassee Community College Foundation has awarded Tameka Lindo, a native of Tallahasssee, with the following: Alumni Association Scholarship During the Fall of 2018, the TCC Found...
September, 17 2018 - Tallahassee Community College Interview customers and collect information to understand their needs and offer solutions quickly
Address escalated customer service issues from tier 1 and 2 teams to correct cases
Manage and maintain call scripts and to control the direction of representative/client conversations
Assist customers with understanding and utilizing company systems, complete forms and obtain desired services self-sufficiency
Enter information regarding interactions with customers using company's internal software to track requests, document problems and record solutions offered
Identify training opportunities to enhance my customer relationship abilities and further boost my satisfaction scores
Compile feedback from customers and submit recommendations to supervisor regarding call center processes to promote satisfaction in future interactions
Conducted management evaluations for the State of Florida
Directed the work of subordinates to ensure excellent services to clients
Developed and prepared program manuals, policies, procedures, standards, and rules
Analyzed data to measure the effectiveness of Food Assistance, Temporary Cash Assistance and Medicaid programs
Developed methods to implement and administer policies, procedures, and program activities
Monitored and developed compliance reviews and/or quality assurance techniques to measure the quality of service delivered to ensure maximum efficiency
Recommended improvements and adjustments needed to insure program effectiveness and efficiency
Performed case review validations and feedback to Regional Program Office
Presented case review findings and audit reports to Regional Managers
Created strategies to develop and expand sales of services to new and existing customer which resulted in a 2% increase in annual revenue
Organized and removed online banking files no longer in use
Executed customer transactions, including deposits, withdrawals, money orders, checks and loan payments
Rapidly and efficiently prepared customer and ATM cash and change orders
Organized, stocked and maintained the teller window area
Processed quarterly Vault and ATM audits with a zero-error rate
Coordinated daily cash reconciliation at a high-volume location
Processed exchange and foreign currency
Maintained friendly and professional customer interactions
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