Tamra Gibson

Positions in progression over the past 10 years – Overnight Dispatcher, Lead Daytime Dispatcher, Dispatcher Manager, Operations Manager • Strategized methods to save company money on overall income to cost ratio • Designed, executed, and ran all meetings and new promotional ideas for employees in order to increase revenue • Performed all accounting, including but not limited to, billing, collections, and auditing driver’s invoices and payroll • Marketing supervisor that fulfilled multiple new marketing solutions to help build business • Oversaw all human resource responsibilities including, but not limited to, interviewing, hiring, disciplinary actions and record keeping of all employees • Responsible for training all new hires and setting schedules • Monitor all acceptance and satisfaction rates with all road clubs daily, usually keeping close relationships with regional managers for each • Administer new policies in effort to run dispatch more efficiently as well as save money on overall intake to cost ratio. This included writing up an entire company handbook and training protocol.