Guest Service Representative

May 2016 - Present

Document and resolved consumer issues and complaints Provide information and answered guest questions Ensure product and service quality Manage cash, credit, and debit purchases Upsell and suggest additional products for the guests’ benefit Provide exclusive tours for VIP guests

Residential Assistant

August 2016 - Present

Help facilitate safety of residents Assist in personal growth of students Provide emotional, social, and physical support to students Completion of weekly reports

Costuming Assistant

January 2016 - Present

Organizing the costume storage area Assisting in picking out costume pieces for productions Maintaining dressing room conditions Give reports to the Costuming Head Assisting backstage during live shows

Rides Lead

February 2014 - August 2015

Filling out a pre-opening inspection checklist for assigned ride Checking to make sure that all the communication functions for assigned ride work properly Checking all guests' restraints Running the ride using the control panel Communicating with guests when the ride is not in motion Cleaning the ride units Closing down the ride Filling out daily paperwork Mediating any guest complaints or conflicts within the crew

Concessionist

April 2013 - May 2014

Correctly take and prepare concession orders (filling popcorn bags, filling sodas, etc.) Accurately count back change Restock concession items Making concession items (popping popcorn, making hot dogs, etc.) Maintain high sanitary standards Suggestive and upselling Consistent guest communication