Tiffany Butler

Support multiple health care providers and team members within the medical practice, obtaining and importing patient related material, slides, images, and information into the patients electronic health record. Manages and coordinates numerous provider calendars to ensure optimal performance and appropriate patient access objectives are consistent with institutional strategies. Organize departmental/administrative meetings, event planning, national and international travel and processes expenses for providers and guests. Generate databases/spreadsheets, agendas, minutes, reports, and presentations. Compose letters and statements independently requiring interpretation and application of departmental policies. Responsible for timely processing of professional licensing, dues, annual fees, and expenses. Purchasing and managing inventory of office supplies and equipment. Coordinate and assists with physician recruitment, visiting professorships, and rotations from different departmental locations. Manage multiple projects at high level of performance, accuracy and speed, and ability to adapt to rapidly changing priorities. Suggest innovative ways to improve work procedures and processes resulting in time and cost savings. Maintain effective communications with internal and external contacts to complete job duties, resolve problems, and improve efficiency. Possess expert investigational, data research, and critical thinking skills with attention to detail and accuracy. Thrive in intense, dynamic environments by anticipating the needs of the practice to ensure clinical practice objectives are met. Demonstrating highest level of customer service and displaying a positive, professional demeanor. Proven success working with stakeholders; project management skills; experience in data-driven environment; organizational skills; and the ability to lead, influence and motivate other staff.

As POS Team Lead, oversee daily front office operations of creating/maintaining employee work schedules, management of provider resource calendars, and manage patient access by facilitating resource calendar availability
Foster strong relationships, collaborating daily with Office Supervisor, Nurse Team Lead, Floor RN, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations
Partner with other internal departments (Radiology, Laboratory, Registration, Medical Records, Appointment Offices, Patient Appointment Review, Precertification Department) regarding exchange of medical information, provide necessary instructions, apply problem resolution, and service recovery
Orient, train, and supervise Physician Office Specialists team and monitor assigned tasks within each role to move work forward
Coordinate and support the diverse needs of patients, physicians, employees, and institution via various office functions, assisting in the role of Medical Administrative Assistant and template updates
Participate in planning, organizing, and resource management to ensure efficiency in the work unit; driving progress forward to optimize the practice/organization
Interpret and communicate institutional and departmental policies, processes, adjustments, and developments under direction of the Office Supervisor
Serve as liaison with the physician chair and supporting administration, performing/implementing operational workflows

Facilitate patient visits and provide support to primary care/specialists health care providers,
responding to patient needs and/or requests of the health care team
Serve as direct contact and resource to patients, utilizing clerical/technical skills and excellent customer service techniques
Coordinate appointment schedules and daily activities of required materials and related information
Manage approximately 42,000 monthly patient inbound calls/19,000 monthly patient outbound calls
Register new patients, capturing demographic/insurance information
Assist with negotiating patient authorizations and/or pre-authorization certifications
Verify insurance eligibility via RTE, systemically documenting source and method of verification
Serve as facilitator for Physicians, Nurses, and Staff with minimal supervision