Cristina Roman

-Promote Diageo brands through key communication points -Coordinate promotional models during on and off premise events -Actively and pleasantly engage consumers at the point of experience, purchase, and consumption -Knowledgeable of all Diageo premium brands -Communicate and build relationships with on and off premise account owners and managers -Complete evaluation reports based on general KPI's,consumer feedback, and products sampled -Report back to Event Manager with photos and event feedback in addition to information uploaded to CRM system -Handle POS coordination for local on and off premise promotions -Attend market brand and program training when invited by the Event Management Team -Follow Responsible Server Guidelines and company policy and procedures

Direct and monitor all aspects of front-line operations, to include each of the following: • Being present at the front desk to greet visitors and answer the phone. • Promptly responding to daily email, phone, and in-person inquiries, mostly from students but also from staff, faculty, and parents of students. Answering questions as able and routing calls and correspondence as necessary. • Inform students about Study Abroad processes prior to advisement • Preparing and sending outgoing mail and faxes; distributing incoming mail and faxes. Manage facilities, to include each of the following: • Keeping common areas (storage room, copy room, and meeting room) organized and tidy. • Management and monitoring use of office supplies/equipment inventory and coordinating office supply list, to be regularly submitted to Business Manager. Oversee coordination of production of annual brochures for exchange programs to ensure required content consistency: • Assist with the creation, production, and maintenance of various office publications, to include emergency pocket brochures, comprehensive Study Abroad brochure, and other handouts and flyers as necessary • Update Study Abroad website as necessary • Manage Study Abroad Programs Twitter account Assist with event management, programmatic after-actions, and administer ATLAS program: • Assist with the intake of pre-departure documents from Program Directors and their assistants • Assist with updating all program descriptions used for medical evaluations • Provide orientation to ATLAS students workers, monitor their time cards, set up and terminate their EPAFs. • Assist with preparation for and attend all major study abroad events • Code all students participating in a study abroad program in BANNER prior to their departure