Taylor McGee
Southern New Hampshire University, Class of 2026
From Fort Worth, TX
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Southern New Hampshire University congratulates the following students on being named to the Honor Roll for the 2024 C-6 (Oct - Dec) term. Honor Roll is a term-specific achievement that recognizes ...
January, 14 2025 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Fall 2024 President's List. The fall terms run from September to D...
January, 14 2025 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-5 (Sep - Oct) term! Honor Roll is a term-specific achievement that recognizes learners who excel at ...
December, 03 2024 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Summer 2024 Dean's List. The summer terms run from May to August. ...
September, 25 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 2024 C-3 (May-Jun) term! Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
July, 11 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 24EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 20 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW2 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
January, 05 2024 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW6 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
September, 06 2023 - Verified by Southern New Hampshire UniversityIt is with great pleasure that Southern New Hampshire University (SNHU) congratulates the following students on being named to the Winter 2023 Dean's List. The winter terms run from January to May....
May, 16 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW4 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
May, 09 2023 - Verified by Southern New Hampshire UniversityCongratulations on being named to Southern New Hampshire University's Honor Roll for the 23EW3 term! Honor Roll is a term-specific achievement that recognizes learners who excel at SNHU. It was es...
March, 07 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Taylor McGee on being named to the Honor Roll for the 22EW2 term. Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
January, 17 2023 - Verified by Southern New Hampshire UniversitySouthern New Hampshire University congratulates Taylor McGee on being named to the Honor Roll for the 22EW1 term. Honor Roll is a term-specific achievement that recognizes learners who excel at SN...
November, 01 2022 - Verified by Southern New Hampshire UniversitySpearheaded the training of newly onboarded NOC team members in ticket management, customer assistance, and daily NOC operations. Developed comprehensive training documentation and produced instructional videos to enhance team learning. Played a pivotal role in resolving technical issues, including VOIP troubleshooting, handling trouble tickets, addressing VM concerns, conducting call traces, and managing Avaya Workplace/VM password resets. Contributed to the efficient operation of Active Directory (AD) groups and offered support in Avaya Workplace app resets.
Diligently monitored email alerts for outages and maintenance concerns, ensuring prompt identification and response to issues. Demonstrated proficiency in troubleshooting customer phone issues, swiftly resolving issues as they arose during shifts to minimize disruptions. Conducted regular hourly reports and testing on phone systems and website logins, verifying their functionality, and identifying potential issues. Employed IP address pinging to proactively confirm the operational status of customer services, ensuring uninterrupted service delivery. Executed hourly system health checks to guarantee the seamless operation of customer systems, while also providing efficient VM password resets for clients.
Provided comprehensive technical support to T-Mobile store employees, addressing system errors, printer malfunctions, monitor and computer issues, and hardware-related concerns. Strived for first-call issue resolution to optimize caller satisfaction and operational efficiency. Collaborated with Tier 2 teams when issues required in-depth investigation and resolution. Demonstrated a proactive problem-solving approach, exploring unconventional solutions for issues that resisted standard troubleshooting methods. Displayed the ability to rapidly identify and address issues, minimizing downtime for callers and enabling the prompt resumption of business operations.
Managed high-priority escalations, including those from Microsoft Executives, cases with high sensitivity, and issues with political implications, ensuring swift and effective resolution. Collaborated closely with Tier 2 teams to analyze and address escalation patterns, enhancing overall team performance. Provided expert assistance to customers in the APOC region (SG, NZ, and AU), offering solutions for a range of issues, including fulfillment concerns, missing items, lost packages, refund disputes, and communication with customers to validate addresses and address item availability. Conducted back-end investigations into fulfillment issues, coordinating resolutions for items returned to sender, and facilitating refunds, when necessary, all with a focus on delivering exceptional customer service.
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