Travis Rickert

Manager to the Services Operations coworkers in support of CDW Services strategies and objectives including; achieving Services financial and operational goals; managing a team of coworkers and Supervisors; aligning Services coordination processes within CDW; and expanding Services Operations role within CDW.

Key Areas of Responsibility
Work with business leaders and other stakeholders to identify and enable key business initiatives
Manage a team Services Operations coworkers and Supervisors
Ensure training, development and mentoring of all Services Operations coworkers in accordance with CDW principles
Assess, compile, review and present performance metrics to business leaders and other stakeholders on a scheduled basis
Review current processes and implement improvements as necessary
Sponsor and lead key internal projects to enable Services expansion within CDW
Asses the need for and hire coworkers to ensure team capacity aligns to business needs
Responsibilities
Apply strategies into actionable directives in alignment with business leaders
Determine salary and other compensation targets and payouts for Team
Limited travel as necessary for individual and team functions
Manage issues to resolution

Role Overview The Sales Support Supervisor is responsible for individual and team productivity, and serves as a leader within the sales organization. To achieve this, the individual will work on developing the skills of their direct reports and strategic project management. Key Areas of Responsibility  Develop an effective and efficient team through hiring and training new coworkers  Develop/coach a diverse group of direct reports  Identify and implement projects needed to improve sales productivity and team efficiencies  Creating an inclusive environment that aligns to CDW Culture.  Communicate with stakeholders on key initiatives  Conduct semiannual reviews for direct reports through the Performance Management Program  Collaborate with direct reports to create and execute individual career development plans  Effectively manage direct reports  Set clear expectations for direct and indirect reports  Monitor performance and assist with problem solving  Establish and assure adherence to expenses, schedules, work plans and performance requirements for team.  Execute on assignments in the form of initiatives/objectives by determining the best course of action and how to best utilize resources.  Serve as a key business partner to multiple levels of Sales Leaders Additional Responsibilities  Attend regular meetings with management team to determine progress of specific tasks  Perform disciplinary counseling and terminations  Travel as needed between remote and/or satellite CDW offices  Develop and Manage other Special projects  Ensure stability and productivity of Sales Manager Assistants, Sales Director Assistants & Reception  Direct and coach coworkers as needed

Our 6,000-plus-member team of dedicated Account Managers, Solution Architects, Engineers, and Operations help customers choose the right technology product and services to best meet their unique needs. We also offer customized solutions, implementation and long-term management of those solutions such as virtualization, collaboration, security, mobility, data center optimization and cloud computing. CDW is currently ranked 38th on Forbes list of America's Largest Private Companies. -Manage the overall and ongoing Field Professional Services Administration business relationship within CDW. -Provide ongoing coaching and professional development with direct reports. -Monitor and Maintain Service Level Management daily for the Field Professional Services Administrators ensuring that we are meeting our customers needs and requirements. Currently manage 8 coworkers (Professional Services Administrators). My area of support is in Field Services, and I serve as the escalation point and liaison between many departments for understanding how to support service offerings. Responsible for effectively working with internal departments and external parties to ensure project requests are completed and deadlines are met. Areas of responsibility include: Daily management tasks (time approval, escalation point for the team, understanding one-off scenarios. Serve on task forces to better our operations and support of Field Services when it comes to audit/billing of contracts. Working with my direct reports on their continued development. Key player on building out our Federal billing processes.