Victoria Villarreal

Review new cases to ensure "clean claims" by obtaining authorizations from payors and verifying credentialing and eligibility.
Coordinate with operational teams to ensure compliance with authorization, eligibility, and credentialing requirements.
Communicate with stakeholders to address issues that may impact service delivery.

Conduct outreach to prospective employees to promote onboarding success.
Onboard and staff a caseload of behavior technicians monthly.
Communicate interdepartmentally to ensure ongoing employee compliance and staffing.

Processed insurance claims using Microsoft Dynamics GP and managed open claims using Tableau.
Co-led a team overseeing daily task assignments and increased preferred vendor conversions.
Managed the company's LiveChat feature on the website and created weekly engagement reports.

Oversaw the success of a student cohort, maintaining attrition rates below forecasted levels.
Provided coaching and support to advanced-standing and post-degree students.
Generated and communicated retention and at-risk reports and proctored exams.

Collaborated with partners to recruit new students and delivered presentations on professional skills.
Maintained relationships with campus departments and produced semesterly reports on program completion and employment.

Managed staff scheduling and training, collaborated on social media initiatives, and supervised special populations.