
Wilson Kimble
TECHNICAL SKILLS
Software Application: Microsoft Office Word, PowerPoint, Outlook, Excel, Visio, Visual Studio, HP Service Manager, Dame Ware, DBMS,DL Term , AirWatch, Help Desk Admin, TCC Admin Tool, SSPM
Programming Languages: HTML, XML, Java, C#, SQL
Operating Systems: Windows XP/7/8 , iOS, Android
Mobile Phone Platforms: Windows Phone 8 (Prelude), Samsung 3 & 4, IPhone 4

Kennesaw State University Spring Class of 2019
Kennesaw State University recently welcomed its newest class of graduates. Wilson Kimble of Fayetteville graduated. Over 3,000 students earned bachelor's, master's or doctoral degrees during the ...
July, 12 2019 - Verified by Kennesaw State University
Wilson Kimble Inducted into The Honor Society of Phi Kappa Phi
Wilson Kimble of Austell, Georgia, was recently initiated into The Honor Society of Phi Kappa Phi, the nation's oldest and most selective all-discipline collegiate honor society. Kimble was initia...
February, 14 2017 - Verified by The Honor Society of Phi Kappa Phi
Crisis Management - Situation Desk at Delta Air Lines
- Responsible for managing the coordination, notification, escalation and resolution of Severity <1, 1, and 2 outages
- Provide 24/7 single point of contact for all high severity inquiries to the TCC during any operational incident and will coordinate all support groups in the resolution of operational incidents
- Coordinate with Duty Managers and Duty Directors to provide status notifications and alerts by sending executive summaries to Delta and Delta IT Executive Management
- Reviewed RFC reports provided by Change Management to ensure all changes with potential operational impact are reported to Operation Control Center and IT Division
- Work with Operational departments to develop and implement Ops Plans and Project Deployment Plans
- Conduct technical and operations analysis and develop operation plans to ensure Service Level Agreement
- Monitor and update all severity incidents along with coordinate root cause analysis with resolution support groups.
- Ensure that incident problem description, categorization, resolution and business impact information were documented and generates technical reports for Delta Airlines Leadership and further root cause analysis and trending.
- Set up and coordinated Technical Bridge calls to assist in resolving High Severity outages
January 2014 - Present