Yashwanth Reddy Bolla

Lead and manage the operational activities of asset loans.
Understand the requirements and prepare workflow diagrams,
Use Advanced Excel capabilities, including pivot tables, lookups, complex formulas, and graphs to streamline business processes.
Create macros to automate the manual activities including accounting reports and process control mechanisms.
Prepare and present metrics of the team and maintain them as a repository.
Analyze large data sets to uncover deep business insights.
Create presentations to demonstrate the team performance to the stakeholders.
Attend meetings and coordinate with cross-functional teams to understand the requirements, address any challenges in delivering the project.
Ensure day-to-day operational activities are delivered within agreed SLAs.

Extract data from multi-source platforms and present them to stakeholders in a meaningful reporting format.
Analyze data to uncover the business improvement opportunities.
Make intelligent decisions that impact customer experience.
Translate business needs to technical specifications and document them.
Create & Maintain the reports allocated and document the steps involved in the creation.
Develop and update technical documentation.
Train new team members regarding the reports handled by the team.

Collect, curate, and mine unstructured information from known or various social media sources to enhance the Net Promoter Score (NPS).
Create weekly, monthly, and yearly reports to demonstrate the customer pain points.
Communicate insights and recommendations to drive high-level strategy and plans for improving customer satisfaction.
Enhance customer experience through the Net Promoter Score (NPS) Strategy.
Work towards Customer loyalty and retention strategies.
Publish Reports and Dashboards to Client Leadership Team.
Drive NPS journey to improve the customer experience & provide better services.
Identify Process improvement opportunities.
Develop VBA Macros to build informative dashboards.
Review/update on the progress on various projects which impact the customer experience.
Capture customer feedback from different channels of interaction including Smart Devices, Email, Web, SMS, In-App.
Detected trends in customer feedback using Cognizant in-house tool CX Insight, and use the insights to drive decisions, design, and improvement.
Manage CX for the entire organization with a One View dashboard.