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Shuntele Carroll

Majoring in Interdisciplinary Studies/ Psychology/Sociology/Human Resource Management
University of Arkansas at Little Rock, Class of 2021
From Bryant, AR
I am a highly-focused individual with a passion for helping others. I thrive in challenging environments, which in turn, pushes me to always go the extra mile to do more than what is expected. Integrity is a key component that I highly value. I emphatically believe when doing the right things, even when no one is looking, is one of the highest qualities a person can possess.
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Shuntele Carroll named to UA Little Rock Fall 2020 Dean's List

Shuntele Carroll of Bryant, AR, has been named to the Dean's List for the fall 2020 semester at the University of Arkansas at Little Rock. The Dean's List recognized nearly 1,200 students with supe...

March, 11 2021 - Verified by University of Arkansas at Little Rock
Shuntele Carroll named to Fall 2020 Chancellor's List at UA Little Rock

Shuntele Carroll, of Bryant, AR, has been named to the fall 2020 Chancellor's List at the University of Arkansas at Little Rock. UA Little Rock recognizes superior academic performance at the end ...

February, 04 2021 - Verified by University of Arkansas at Little Rock
Carroll named to summer 2020 Chancellor's List at UA Little Rock

Shuntele Carroll, of Bryant, AR, has been named to the summer 2020 Chancellor's List at the University of Arkansas at Little Rock. UA Little Rock recognizes superior academic performance at the en...

September, 14 2020 - Verified by University of Arkansas at Little Rock
Carroll named to UA Little Rock spring 2020 Dean's List

Shuntele Carroll of Bryant, AR, has been named to the Dean's List for the spring 2020 semester at the University of Arkansas at Little Rock. The Dean's List recognized nearly 1,800 students with su...

June, 16 2020 - Verified by University of Arkansas at Little Rock
Carroll named to spring 2020 Chancellor's List at UA Little Rock

Shuntele Carroll of Bryant, AR, has been named to the spring 2020 Chancellor's List at the University of Arkansas at Little Rock. UA Little Rock recognizes superior academic performance at the end...

June, 11 2020 - Verified by University of Arkansas at Little Rock
Carroll named to fall 2019 Chancellor's List at UA Little Rock

Shuntele Carroll of Bryant, AR, has been named to the fall 2019 Chancellor's List at the University of Arkansas at Little Rock. UA Little Rock recognizes superior academic performance at the end o...

February, 10 2020 - Verified by University of Arkansas at Little Rock
Carroll named to UA Little Rock spring 2019 Dean's List

Shuntele Carroll of Bryant, AR, has been named to the Dean's List for the spring 2019 semester at the University of Arkansas at Little Rock, recognizing more than 1,450 students with superior acade...

July, 16 2019 - Verified by University of Arkansas at Little Rock
Carroll named to spring 2019 Chancellor's List at UA Little Rock

Shuntele Carroll of Bryant, AR, has been named to the spring 2019 Chancellor's List at the University of Arkansas at Little Rock. UA Little Rock recognizes superior academic performance at the end...

June, 18 2019 - Verified by University of Arkansas at Little Rock
Shuntele Carroll was recognized for an accomplishment
Recognized by Professor Larry Williams for best class presidential research paper.
Spring 2019 - Added by Shuntele
Shuntele Carroll was recognized for an accomplishment
Recognized by UA Little Rock for superior academic performance at the end of each semester. To be named to the UA Little Rock Chancellor's List, a student must have completed at least nine credit hours with a 3.9 GPA or higher.
Spring 2019 - Fall 2020 - Added by Shuntele
UALR Human Resources Society
Fall 2020 - University of Arkansas at Little Rock
Added by Shuntele
National Human Resources Association-Honor Society
Summer 2020 - University of Arkansas at Little Rock
Added by Shuntele
Society for Human Resource Management
Summer 2020 - University of Arkansas at Little Rock
Added by Shuntele
Cybersecurity Infrastructure and Security Agency (CISA) at Securitas

Assist with Human Resources SMORE database, updating events and analyzing data supporting the development of future student recruitment activities

Assist with Scholarship for Service Program (SFS), Pathways Presidential Management Fellows Program (PMF), Cyber Talent Initiative (CTI) events and hiring actions and tracking of candidates

Assist with marketing for upcoming announcements and events i.e., newsletter articles, agency social media, and OCHCO communications

Assist with management of OCHCO group email box

Supporting the Student Program Manager with duties associated with agency student recruitment initiatives

Processed employee Standard Form 52, Requests for Personal Action via EmpowHR system

November 2020 - Present
Account Manager at Securitas

Managed security service teams providing services to Verizon Wireless Regional Headquarters and various locations throughout the U.S. to include client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of standard operating procedures, staffing, classification, compensation, scheduling, supervision, new hire on-boarding, and training

Performed duties as the site Human Resources liaison which included recruitment; employee training and development; interviewing potential candidates; development and monitoring of human capital policies ensuring punctuality and skills development of team members; managed payroll/compensation and benefits elections with exceptional attention to detail for site employees; and documented the performance of personnel within the organization through the use of performance appraisals

Oversaw staff timekeeping entries through Human Resources Management payroll software

Displayed impeccable interpersonal skills and confidentiality, while serving as employees first point of contact for all questions and concerns

Utilized interpersonal skills to influence workforce to seek individual professional development opportunities

Conducted pro-active client specific assessments and surveys along with program evaluations and research to ensure company policy and regulation compliance exhibiting the ability to conduct research and apply guidelines

Experienced in developing reports and papers to present recommendations to upper-level management in areas such as employee campus access and training reports

Researched and applied workforce planning/analysis using basic Human Resources Management concepts, principles, laws, regulations, and practices demonstrating the ability to understand and interpret written technical materials such as laws, regulations, standards, legal decisions

Conducted monthly audits to identify and analyze potential problem areas related to staff safety, staff strength and weaknesses utilizing the Strengths, Weaknesses, Opportunities and Threats (SWOT) strategic analysis technique while drawing conclusions and outlining next steps for possible improvement

Exhibited self-management, initiative and flexibility through the answering of after-hours and weekend calls for assistance from evening and night shift employees

Influenced and facilitated a work environment that encouraged and rewarded teamwork

Created training environment for employees that was conducive to teamwork and continuous learning

Applied stress management techniques in a fast paced ever changing agency environment

Established team goals and team member performance criteria to improve efficiency and effectiveness of evaluations and auditing, while determining the accuracy and relevance of information

Developed written reports and conducted briefings on sensitive accountability audit findings addressed to higher-level executives and human resources personnel in addition to composing documents or correspondence involving routine and/or non-technical information

Interpreted new agency authoritative polices to communicate with staff employees
Facilitated tasks within integrated and self-managed work teams which included members from outside organizations and sections with the focus of job enrichment

Led and participated in special projects including cross-functional teams while setting well-defined and realistic personal and team goals

Assisted in the administration of contract budgeting to ensure maximum production through targeted workforce acquisition, management, and company-wide optimization

Developed location and site specific training manuals and emergency procedures for employees

Experienced with Human Resource Information Systems to include People Soft

Authorized expenditures with the upmost integrity including uniforms, training, equipment, and supplies

Accountable as the key point of contact for the delivery of high quality services along with providing status updates to high-level agency executives through both written and verbal communication

Proactively initiated corrective actions as required by employee audit results

Provided training to new employees on site-specific responsibilities

Maintained the confidentiality of all sensitive employee and agency information

Composed and updated agency job descriptions to ensure optimal workforce acquisition

Continually assessed the performance of employees while recommending re-training/performance enhancement or replacement of personnel as necessary

Served as Subject Matter Expert for agency Standard Operating Procedures (SOP) and Emergency Operations Procedures (EOP)

Remained flexible and pro-active by providing weekend/after-hours employee training and development for weekend and evening shift employees

August 2014 - November 2018
Account Manager at G4S Secure Solutions

Managed and led security service teams providing services to Verizon Wireless Regional Headquarters and various locations throughout the U.S. to include client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of standard operating procedures, staffing, scheduling, supervision, new hire on-boarding, and training

Performed duties as the site Human Resources/Human Capital liaison which included recruitment and placement; employee training and development; interviewing potential candidates determining security an suitability; development and monitoring of human capital policies ensuring punctuality and skills development of team members; managed payroll and benefits elections with exceptional attention to detail for site employees; and documented the performance of personnel within the organization through the use of performance appraisals

Utilized the U.S. Department of Labors O*Net Online (Occupational Information Network) database providing job analysis for creating job classifications to ensure optimal workforce acquisition

Demonstrated ability to understand and interpret written technical materials such as laws, regulations, instructions, reports, charts or tables when determining and employees qualifications for the Family and Medical Leave Act (FMLA) as well as federal laws which afford protections to employees who submit workplace sexual harassment claims. Participated and managed client and contract employee labor relations

Oversaw staff timekeeping entries through Human Resources Management payroll software

Displayed impeccable Interpersonal Skills and confidentiality, while serving as employees first point of contact for all questions and concerns

Utilized interpersonal skills to influence workforce to seek individual professional development opportunities

Conducted proactive client specific assessments and surveys along with program evaluations and research to ensure company policy and regulation compliance

Conducted monthly audits to identify and analyze potential problem areas related to staff safety, strengths and weaknesses utilizing the Strengths, Weaknesses, Opportunities and Threats (SWOT) strategic analysis technique

Exhibited self-management and flexibility through the answering of after-hours and weekend calls for assistance from evening and night shift employees

Influenced and facilitated a work environment that encouraged and rewarded teamwork

Created an engaging training environment for employees that was conducive to teamwork and continuous learning

Applied stress management techniques in a fast paced ever changing agency environment

Established team goals and team member performance criteria to improve efficiency and effectiveness of evaluation and auditing
Developed written reports and conducted briefings on sensitive accountability audit findings addressed to higher-level executives and client human resources personnel

Interpreted new agency authoritative polices to communicate with staff employees

Facilitated tasks within integrated and self-managed work teams which included members from outside organizations and sections with the focus of job enrichment

Led and participated in special projects including cross-functional teams

Assisted in the administration of contract budgeting to ensure maximum production through targeted workforce acquisition, management, and company-wide optimization

Course development of site specific training manuals and emergency procedures for employees

Authorized expenditures with the upmost integrity including uniforms, training, equipment, and supplies

Accountable as the key point of contact for the delivery of high quality services along with providing status updates to high-level agency executives through both written and verbal communication

Proactively initiated corrective actions as required by employee audit results

Provided training to new employees on site-specific responsibilities

Maintained the confidentiality of all sensitive employee and agency information

Continually assessed the performance of employees while recommending re-training/performance enhancement or replacement of personnel as necessary

Acted as Subject Matter Expert for agency Standard Operating Procedures (SOP) and Emergency Operations Procedures (EOP)

Remained flexible by providing weekend/after-hours employee training and development for weekend and evening shift employees providing training logistical support

Experienced with applying Human Resources management rules, regulations, and policies applicable to the agency Human Resources program

Advised upper-level management officials on agency human resources program areas such as recruitment and staffing, payroll operations, performance management, employee relations, and benefits

June 2007 - August 2014
Shuntele Carroll's Resume
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